Client Service Center

Exclusive for Clients of DAL, Inc., the DAL Client Service Center is a powerful online management tool that provides ease of communication between you and DAL along with inventory management and agency oversight of accounts placed for collection.

At the DAL Client Service Center you can:

  • Place a Claim online with attachments for a paperless transmission with online and email confirmations
  • View your company information on file with DAL
  • View debtor information on accounts placed with DAL, including collector's notes and financials
  • Interact with the DAL Collector assigned to a particular file
  • View Reports or create Custom Reports with the ability to export to a PDF or Excel formats
  • Link to DAL Vendor Partners for Credit Scoring and Credit Reports.

 

At DAL, we know how important it is to keep in touch with our clients to let you know what is happening with a file you entrusted DAL to collect. Beyond the available 24/7 through the DAL Client Service Center, a DAL CSR (Client Summary Report) is emailed to you daily, weekly, or monthly (depending on your preference), and outlines the demand activity executed on your debtor files along with New Placements and Recovery Reports to keep you informed of our progress up-to-date.

No matter how you choose to receive information from DAL, if you have any questions or concerns, you can always feel free to speak directly with the collector handling the claim - by phone, email, or through the DAL Client Service Center or give your DAL Account Manager a call.

DAL - providing tools credit professionals need in a simple yet powerful format.